Need help? We've got your back.
We've answered many of the most common questions in our FAQ's, and the Knowledge Base right here.
You can also email us at: firstname.lastname@example.org
Or call us at: 612-470-9946
Support is available Monday through Friday from 6 am - 10 pm Central Time. Support requests are responded to within 1 hour during this window. Outside of support hours, all requests will be responded to within 24 hours.
How long does it take to set up App Data Room?
The Off-the-Shelf version of App Data Room can be customized and themed with your company logo, colors, brand, etc. and ready to go in a few hours. The Custom Solutions version, with custom-created landing page and other features and functionality, typically takes four to six weeks to develop.
How does App Data Room organize content?
The flexibility of App Data Room allows companies to organize their content in a variety of ways. Menus can be segmented by product, location, audience, use-case scenario, media type… almost any menu structure is possible.
Can I create different user groups?
Yes, App Data Room has the capacity to create unique user groups and deploy specific content to each group; groups can be delineated by division, location, language, role, or any other criteria.
Is there a limit to how much content we can upload?
Data amounts are determined by your plan. The average organizational user requires no more than a few gigabytes of storage.
Do you offer training for administrator users?
The App Data Room app is incredibly intuitive and easy to use. We also provide a great support system and video training modules online. If questions arise, or if you feel that training is necessary, we are happy to provide help for new administrators.
What files does App Data Room support?
App Data Room supports most popular file formats: .jpg, .jpeg, .gif, .png, .mp4, .mov, .m4v, .pdf, .ppt, .pptx, .doc, .docx, .zip, .html, and .txt.
What are the different levels of user authorization?
Administrator - Admins have access to everything in the account and can make changes to any area of the App Data Room account including addition of new users. Manager - Managers have open access and editing ability for the categories or groups to which they are specifically assigned within the account. Editor - Like the manager, the editor has access to designated categories and groups. The editor level user, however, is only able to change existing content; they are not authorized to add new content. Viewer - Viewers are only able to view the content that appears in App Data Room; they cannot make changes to content. This is the typical level of authorization for salespeople using the app on their mobile devices.
What is the difference between the Off-the-Shelf and Custom Solutions versions of App Data Room?
Both platforms include all of the advanced core functions. Our Custom Solutions option includes more ways to customize menus and features a custom “launch” icon as a way to further showcase your brand. The Custom Solutions version can be deployed securely and independently from the App Store using an email invitation and download link. If desired, you can start with the Off-the-Shelf version, then seamlessly switch to The Custom Solution app.
Do you offer special pricing for larger groups and additional customization?
Yes, we currently serve and are able to provide competitive pricing to companies of all sizes – including large enterprises with hundreds to thousands of users.
How much customization is available?
App Data Room comes standard with many incredible features, plus the ability to deploy micro apps and HTML5 content to extend functionality. Some companies require additional customization such as a single sign-on feature to handle extensive corporate networks. These requests are handled on a case-by-case basis.
Will App Data Room work with our organization’s employee sign-on system?
Integration with an organizational employee sign-in system requires a Custom Solutions version of the app and communication with your company’s IT department.
Do you offer content creation services?
Yes, we offer complete custom HTML/HTML5 development for custom content and forms. Complete video production and 3D animation content creation services are also available through our affiliated company, Meditech Communications Inc.
Will App Data Room only work on iPads and iPhones?
Does App Data Room work on Android or Windows?
App Data Room is supported by Android. Windows is currently in beta testing with select user groups.
How does App Data Room track content usage?
App Data Room uses Flurry and Google Analytics to track activity within the app, and also to track content that is sent to customers.
What is the “Follow-up” feature in App Data Room?
The “follow-up” feature allows users to “tag” content of interest during a presentation. The tagged content goes into “shopping cart” of materials which can be delivered to the customer as desired. Users can review “tagged” items and email the download links directly to the customer within the app.
How does App Data Room integrate with Salesforce.com?
An option in the user settings links the App Data Room follow-up activity with the user’s Salesforce.com account. Any emails that are sent from the app can be stored in Salesforce.com according to the contact’s email address.
How does App Data Room handle foreign languages and localization needs?
App Data Room language displays are based on the native settings on the user’s mobile device. The App Data Room system administrator can also designate documents to appear in multiple language settings – a Japanese user, for example, could be designated to receive content in both English and Japanese.
Where is my data stored and how secure is App Data Room?
All data is stored on the stable and secure Amazon S3 Cloud platform. As such, data is protected from logical and physical failures and guarded against loss from application errors and infrastructure failures. For customers who must comply with regulatory standards, the App Data Room compliance framework covers FISMA, PCI DSS, ISO 27001, SOC 1/SSAE 16/ISAE 3402 (formerly SAS 70 Type II), SOC 2, and HIPAA regulations.
How do I prevent some material from being distributed to our customers?
App Data Room administrators have the option of restricting media downloads whenever they upload new content.
What happens to the App Data Room content if we terminate an employee?
You can manually delete designated users from the system, prompting the app and all of the data stored locally on the device to automatically delete. In addition, after three failed log-on attempts all data will delete.
Frequently Asked Questions
Setting up your ADR account
Mobile Devices that App Data supports
Question not answered above?
Ask a question or enter a search term below.
If you take the time to create an account, you’ll be able to post private discussions (that only yourself and our support team can see) and track your existing discussions. However, if you don’t want to create an account, you can still create a public discussion in our discussion area.