If you are experiencing issues with App Data Room on your device, try some of the suggestions below. All suggestions apply to the supported Operating Systems (iOS, Android, Windows, WebADR).
App Version: If you are experiencing issues with your app on your device, please ensure that you are using the latest version of the app and check your device's native app store for updates. Here's how to find which version you are using:
iPad: Click into the settings tab, scroll to the bottom. Under Language Selection, you will see "App Version" with the number version of App Data Room that you are using.
iPhone: To find your version on an iPhone, you will need to go into your App Store and search for "App Data Room". If you see a tab that says "open" that means that you have the latest version of the app downloaded.
If there is a new version of the app available, that button will say "Update". Click "Update" to install the newest version.
If it says "open" then Click on the title of the app to open up the details of the app. Scroll down to "Information" and you will see the version of the app:
Android: If you are using an android supported device, you will want to head to the Play Store (Google Play Store) to find the version you are using. Search for "App Data Room" and click "read more" to view the version at the bottom of the place:
Windows: If you are using a Windows supported device, you will find the version in the settings page. You will find the version number in the lower right hand corner:
OS (Operating System) version: Always make sure that you are running on the most up to date OS on your device. You can check this in your device settings. Click here to check out our System Requirements
Network Connection: If you are having trouble downloading images/content/ or syncing is slow, we recommend checking the network connection you are on. A faulty connection can be the reason for a slow download. We recommend logging out/logging in/downloading/updating content on a different network. Also, possible firewalls could be interfering with the app. Check with your IT department to make sure App Data Room is passable on the network.
Updating Content: We always recommend manually pressing the "check for updates" (iOS), "updates" (Android) or "Sync" (Windows) button in settings even if the app is set to check for updates automatically. This will ensure that the latest updates download.
Logging Out & In: If you are experiencing issues with missing content/slow downloading and updating content does not resolve the issue, you can try logging out and back in.
Close & Reopen the App: Closing out of the app completely will essentially "turn off" the app. This will help refresh the syncing process when you open the app and log back in.
Uninstall & Reinstall: As a last ditch effort of self-service, uninstalling will delete the information from the app and reinstalling will give you a fresh start. We recommend doing this on a strong network that will not interrupt the download process of the app and the content in the app.
Clearing Your Cache & other WebADR suggestions:
- WebADR (web.appdataroom.com) can be ran on your browser of choice. WebADR is designed to work on all browsers, however, we recommend Chrome to receive the best experience of our web app.
- If you are experiencing issues of partially downloaded content, missing content, slow downloading, we recommend clearing your cache. To do this, you can press ctrl + F5 (control + R on a mac).
- If you are missing content after a cache refresh, check your ad blocker (if applicable) and allow the web.appdataroom.com to be shown.
- Sometimes the browser hasn't loaded properly and simply closing the window and reopening will cue a refresh and the content will load.
If you have tried any of the above, and still cannot solve your issue, please reach out to us at firstname.lastname@example.org or by phone at 612-470-9946.